Half price tag carpet sale - we bring samples to your own home! Connect with Empire today to create a estimate and in dwelling consultation.
We sense your frustration and sincerely regret to hear you ended up inconvenienced by this issue. We’ll be in connection with you soon to to debate your encounter, and begin working to an answer.
It's possible you'll email your issues and speak to data to customersupport@ empire-today.com, and we’ll forward your message to our Human Resources Section.
he instructed me to simply call the corporation and put in One more ask for. I did. and following a lot of attempts yet again, I was ready to build A further appointment to try and do the resolve. Effectively The seller came today– not prepared. he experienced only supplies to accomplish re-grouting. This has long been quite possibly the most preposterous Exhibit of customer service. It should not just take an entire summer season and approximately six-7 phone schedulings/re-schedulings to repair service my floor. I went with Empire as you fellas did an awesome work on my laminate, but this tile service has actually been a nightmare from day one. I am not sure what office services Bowie, Maryland but they don't connect, and they are not customer service oriented. these flooring weren’t low cost And that i am really let down in The dearth of preparation, conversation and degree of service I have been given.
March twenty, 2018 at ten:03 pm I'd carpet installed on Saturday, March 17 and the installers came in and initially problem the lead professional requested was how are you presently paying your balance. I stated through bank card and he stated he needed it instantly. This struck me odd as whynshould I pay for a occupation if it isn’t performed and how do I know which kind of career was destined to be finished? The direct laborer spoke damaged English and his employee spoke no English in any way. The guide laborer stated to me you are likely gonna should Minimize your doorways in Every room and After i asked why he stated carpet was thicker….I explained no It's not. He mentioned let me Verify and took a razor blade to my carpet. I thought to myself nicely he much better hope new carpet is alright without any cuts to my doors as he just distorted my outdated carpet. They had their Spanish new music blasting in my household likewise Although it was my holiday St. Patrick’s Day and my husband and I could not even hear our parade on Television set due to their music blasting. They taken out my aged carpet and threw it out my leading ground window and manufactured a multitude in my driveway and didn’t contain the courtesy of cleaning it up over the job. I went upstairs to view how they ended up performing and they didn’t change any of the existing padding in almost any of my closets After i requested why they stated no want —- I explained to myself why did I buy padding??? They Minimize the new carpet out my driveway and bought it in piece by piece room by place. We just had our dwelling painted, I went upstairs and a number of other several hours afterwards located marks on my wall and questioned what transpired.
It was evident immediately which the floors had been put in improperly plus they weren’t stage and off in areas by 1 to 2 inches, as well as floating ground experienced also much bounce and give.
Make sure you e-mail your thorough concerns and get information and facts such as: phone number and street tackle to customersupport@ empire-today.com. We look forward to hearing from you.
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October 26, 2018 at 4:37 pm Carpet was represented to us as trackless carpet that will not demonstrate foot prints or in my scenario crutch prints. We had at first picked to get Berber carpet but sales man or woman reported This could perform in addition. We had indicated the sort of carpet we want it which was by now inside our lounge and was trackless. Installers had put in one home of carpet and we located that it was not trackless. We referred to as our product sales person who stated that it essential at least two or 3 times to blossom as it absolutely was rolled up tightly before installation. Also received a get in touch with quickly after that from Empire consultant who recurring the same facts in so in great faith and rely on we experienced the rest of For additional rooms carpet. I contacted Empire just after four times when it glance no distinctive and had an exceptionally tricky time even obtaining a simply call back just after various calls.
Terri instructed Bret that it had been either that or terminate the carpet all jointly. Bret chose to terminate the carpet.
July 19, 2018 at five:43 pm I sense I'm just getting the run around by empire today and that you've got no intention of repairing the trouble your installers did not do effectively. The trouble is I had vinyl mounted at my foyer as well as the carpet that was connected to this you can come to feel the carpet tacks and so empire today reviews nj they harm your ft. I had been instructed that they have been sending over somebody today at 10:30, I waited all day and didn't hear from them so I termed back again and was instructed he made an effort to get in touch with me but should have had the incorrect number, the number of my phone empire today gave them?
I referred to as customer service multiple occasions over a study course of months. CS despatched the first installer (Miguel) to come out to my residence with glue to glue the boards back collectively.
Oct 17, 2017 at two:01 pm I'm producing in reaction to this type of bad expertise with your business from your income men and women lying about humidity barrier they were putting down it need to of been the thicker one particular that's not what we gained also my dwelling 7 days counting will not be accomplished many of the transitions items are not down as being the installer Slash them Improper so they had to have new furthermore they did not have quarter round to match my cupboards also my quarter spherical appears to be like horrible it had been never ever finished or caulked It's really a excursion hazzard not forgetting the changeover piece for my carpet is not on and my carpet is pulling back I are already lied to from Absolutely everyone On this business concerning when this work would be to be done They broke the waterline to my fridge as I had to phone a plumber to fix it as well as he had to Slash my drywall at the rear of the fridge where every one of the transitions parts go are a visit hazzard this issue definitely should be cared for I desire I'd personally of observed this web site ahead of I chose to go with this business mainly because it looks like the customer service income and installation all lie tomorrow might be 8 days my floor continues to be not done I'd personally appreciate to be aware of In case the installers are accredited and bonded as we were told whenever they ended up my quarter spherical wouldn't glimpse the way in which it does and my flooring in spots just isn't stage they explained to me that might go away as I will not feel that both amusing factor they absolutely sure charge you even if function is not finished neither considered one of my two rooms or completed it is a disgrace Therefore if they are saying 40 decades Together with the BBB and amazing customer service Mistaken if they say this certain item comes with the ground not accurate I did not receive the padding which was revealed to me and When you've got a dilemma not one person phone calls you back and you also are on hold eternally they usually hang up on you I am just one displeased customer I'd personally under no circumstances refer any one To Them so In addition to owning an incomplete ground I really need to pay out for someone to fix my drywall on my freshly panted walls
Let me understand what you and your team has resolved and I'll ahead your facts to Don for his review/acceptance.