March 26, 2018 at 9:05 pm I am repeat shopper at Empire and have never skilled a problem having said that, won't ever do business enterprise with them yet again. Requested carpeting for 2 bedrooms to include closets. Discovered on day of installation, rooms were calculated incorrectly (profits Rep Mike Kline) so installer doesn't have enough carpeting to finish The task. I phoned customer service and spoke into a rep who explained to me I would need to wait for a contact again inside the subsequent 24 enterprise hours. I questioned for just a supervisor which just after 15 minutes he present in Texas (Valerie) while she was beneficial, she certain me that someone from your local (Northlake) Business office would connect with. I did receive a get in touch with from Randy, who made arrangements to contain the carpet for the 2 nd room along with the carpet for your closet during the space they'd finished, put in the following day. In reality the same installer agreed to return to setup it.
We assure you that we take issues including these pretty significantly, and we sincerely apologize to the inconvenience. We’ll be in contact with you shortly to begin focusing on a resolution.
We recognize your disappointment, and we guarantee you that we acquire issues including these pretty significantly. We’ll be in touch with you shortly to discuss your worries.
I have never professional service as shameful as your workforce has dished out. I have been respectful in your staff, hopeful and patient. It has gotten me no exactly where. I have asked for to talk to supervisors plenty of instances and they'll not transfer me, set me as a result of to CS voicemail or present me which has a Get hold of title or quantity. I'm beside myself. You might have designed me into ass because I’ve kept my Element of the offer and I’m nevertheless shelling out my every month Monthly bill for terrible workmanship and products. My previous vacation resort would be to escalate this difficulty further. I don’t need to convey this to outside the house events to take care of. I just want my floors changed and accomplished the right way and instantly.
We all know skipped appointments could be aggravating, and we’d like to deal with your problems ASAP. Regrettably, we’re not able to Identify your account. Be sure to email messages us at customersupport@ empire-today.com with equally your account and contact info. We anticipate hearing from you!
All they may do was lay the destroyed carpet above the region to shield my pets from hurt. So the following morning I called to view whenever they have been coming. I was informed to connect with back again in about 30 mins Considering that the installers were not all assigned still. I identified as again an hr later and no-one could give me any information in any respect. Eventually I bought keep of someone that claimed they known as me to mention my carpet wasn't available until Aug fourteen. Initially no one identified as me and when I hadnt called I'd still be sitting down in this article ready.
The actual fact of your make read more any difference is you don’t fully grasp nor will you be hunting into any of those issues. You don’t care. You designed your money. Upward and onward proper? You’re Terrible.
he instructed me to connect with the company and put in An additional ask for. I did. and immediately after numerous tries once again, I used to be in the position to set up Yet another appointment to complete the resolve. Perfectly The seller came today– not prepared. he had only materials to complete re-grouting. This has actually been by far the most ridiculous Display screen of customer service. It mustn't consider a whole summer months and roughly six-7 cellphone schedulings/re-schedulings to repair my floor. I went with Empire as you fellas did a great occupation on my laminate, but this tile service continues to be a nightmare from working day 1. I am not positive what Business office expert services Bowie, Maryland but they do not communicate, and are not customer service oriented. these flooring check here weren’t inexpensive and I am extremely upset in The dearth of preparing, conversation and amount of service I have received.
There's a piece of carpet on each move that was imagined to be taken out and protected. We mentioned this on the personnel, they agreed, but still left with out completely. I have posted on Twitter and on Facebook. My future step is into the BBC of Atlanta and also to WELLS FARGO say I will never pay out all the sum right up until The task is complete.
I actually woukd similar to a phone from the senior govt which can make choices effectively. I’m just inquiring to get addressed with and fullfill your agreement. If I broke my arrangement not one person would stand for it. This is known as a horrible way to treat your consumers.
Sir, I wished to compose today with regard to probably the most depressing expertise We now have experienced with your organization. When I first contacted empire, I used to be having some quotes. Once the revenue expert arrived to my household on the required working day, he was only ordinary. He didn't reveal to me about hardwood flooring on stairs and risers. When my spouse spoke with him a couple of days later on to obtain the credit rating application with Wells Fargo we desired to include a living room with hardwood, considering the fact that his cost for the stairs was quite reasonable.
We’re saddened to hear that you are feeling using this method, and assure you that your gratification is important to us. We’ll be subsequent up with you quickly to debate your issues.
I began calling in Sept/Oct 2017 for your substitute. No-one would return my call. I known as Trevor immediately and he referred to as Kim in CS and she or he named me back again inside a day and left a message. It took multiple phone calls and two months for her to return my contact.
Can an individual, such as CEO ideally, get back to me to debate this make a difference ASAP. Community relations is large to a corporation & whoever handles it ought to be aware about how your customer service or workers take care of your organization’s phone calls & strategies! Thanks ahead of time for studying this grievance………..