Be sure to email your in-depth concerns and buy data for instance: telephone number and Road deal with to customersupport@ empire-today.com. We look forward to hearing from you.
I just cancel my agreement on this enterprise once they screwed up not as soon as but two times the installation agenda in my rest room. At first was timetable past Friday. It absolutely was rescheduled for today att 9am develop into 11am then we really have to hold out until eventually Practically 1pm and nobody arrived.
Once we last but not least obtained to speak to some a single we found transition strips arising and some damage on three on the planks, the fellows arrived out and glued the strip which were arising and took pictures on the ruined planks, then I have a call indicating they're going to take care of it but I really have to fork out the installers that the destruction can be my fault, but I know it wasn't, Additionally they said due to the fact I signed the paper they were being while in the obvious.
We sincerely apologize for your hold off and fully grasp your stress. We’re mindful that We have now spoken to you, and possess rescheduled your installation for seven/three. We’ll carry on to abide by up with you in order that your installation gets completed as scheduled.
​To stop any more heartache and disappointment from Empire Today, I experience the same as Don and concur with his e-mail. make sure you consult with Don’s 8th paragraph of his e mail. Â
August two, 2017 at one:fifty four pm We Employed Empire Today to setup carpet in our office, On July 18, 2017. They naturally took a deposit for our purchase and scheduled installation. The very first team of installers came and determined they did not choose to do The task, considering the fact that we're a firm that actually works, they would need to function close to us. We presented to maneuver all of the furnishings ourselves in an effort to get the job accomplished, they just walked off The work, said it wasn't Prepared and still left. We referred to as our salesman and informed him what took place, he reported the installation staff advised him it wasn't Completely ready. The salesman realized when he came to our company that we would be Doing the job and also the installation would need to be done Business office by office, the salesman claimed his installers would shift the household furniture also, but we felt we could acquire a handful of our personnel and support shift the household furniture for making there position much easier. Various day later on a brand new team of installers came, of course 10 am as an alternative to 7 am that we have been told they would be there. They might only reach a little portion of The task accomplished because they came so late. The 3rd working day we had installers, let’s just say installer since only (one) showed up, immediately after hearing us complain he at last received some help around two PM and instructed us he had to remain late since he experienced An additional occupation to drop by the subsequent day.
Still It will be excellent to get Empire stand behind their lousy installation and unintelligible customer support
Wholly unacceptable. Empire should do a much better work making certain that their subcontractors are superior and obtain The task done around the day it is actually promised.
12/8/17 the customer support rep mentioned he contacted the Philly Workplace and spoke by using a rep there and that I am to the list for the get in touch with today and they'll call me afterwards today. All I want is my a reimbursement at this time I advised check here him And the way appear not a soul from empire has arrived at out to Make contact with me. I are already contacting For the reason that working day once the put in and if I don’t simply call empire customer support they don’t know I exist. I explained to him that if I don’t listen to from Empire today by 3pm I will probably be calling back again. And on Monday I am going to little’s statements court to file to receive my funds credited back again.
Fix folks have continually been cancelling and might’t appear to get out to her household for assistance. They contact and under no circumstances show up.
Sir, I wished to compose today with regard to quite possibly the most miserable encounter We have now experienced with your business. Once i very first contacted empire, I click here was obtaining some quotations. When the product sales consultant came to my property on the specified working day, he was only normal. He did not demonstrate to me about hardwood flooring on stairs and risers. When my partner spoke with him a few days afterwards to get the credit software with Wells Fargo we wished to include a front room with hardwood, given that his value for your stairs was pretty sensible.
Update on tile concern….we felt that because we really have to re-do the loos ourselves, we don't want any Component of Empire coming to set up new baseboards to repair damages. We want nothing a lot more to complete with Empire Flooring, their lack of customer support, nor their installers.
Full waste of your time, and also the tile appears to be dreadful! The original tile we experienced seemed better than this career!! Carpet installation went terrific and happy with it.
The Installation Supervisor (IM) manages the installation system for in-property and small business-to-company flooring and window remedy (the place applicable) installations from insuring components are offered and specified for that venture and assigning the get the job done to a certified independent installer contractor by venture completion.